Danish Speaking Junior Customer Lifecycle Representative

About the position

Key Responsibilities: Oversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement. Build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty. Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes. Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling. Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes with our products. Gather and analyze customer feedback to inform product improvements and service enhancements. Develop and implement strategies to reduce churn and increase customer retention rates. Requirements: Fluent Danish speaker with B2 level proficiency in English. Proven experience in customer relationship management or account management. Strong communication and interpersonal skills, with a customer-centric mindset. Ability to analyze data and generate actionable insights to improve customer satisfaction. Excellent problem-solving skills and a proactive approach to customer support. Familiarity with CRM systems and customer engagement tools. Benefits: Competitive salary package with performance incentives. Opportunities for professional development and career progression. Supportive and collaborative work environment in Malaga. Regular working hours with a focus on work-life balance.

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