Customer Service – Dutch & English | Hybrid | 1500€ Welcome Bonus

About the position

Porto, Portugal (Hybrid) 24/7 Rotational Shifts | Monday–Sunday | 2 days off per week Salary per 14 months + 150€ per 11 months Welcome Bonus: 1500€ (paid in 12 monthly installments) About the Role We are seeking Dutch-speaking Customer Service Representatives to join a leading Diabetes Medical Devices project. In this role, you will provide professional support to customers, assisting them with inquiries, product guidance, and troubleshooting while maintaining high-quality service standards. This position operates on rotational shifts , including occasional night shifts (22:00–07:00). Candidates must be comfortable working in a 24/7 schedule . Key Responsibilities Provide customer support via phone, email, or chat in Dutch and English Assist customers with product-related questions and guidance Maintain accurate records of interactions and customer requests Escalate complex issues following internal procedures Ensure high customer satisfaction through professional and timely responses Requirements Fluent in Dutch and English (C1) Ability to work rotational shifts in a 24/7 environment Eligibility to work in Portugal: EU ID or Residence Card Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF Expired Work Visa (Type D) + AIMA Appointment Attended + NIF Manifestação de Interesse Night shift flexibility preferred but not mandatory every month Compensation & Benefits Base salary per 14 months + 150€ attendance bonus per 11 months Welcome Bonus: 1500€ (distributed monthly in first year) Meal allowance: 7.63€ per day Health insurance: from day 1 (monthly contribution required, free after 6 months) Relocation support available for candidates inside and outside Portugal Application Requirements Updated CV Proof of eligibility to work in Portugal Willingness to work in rotational shifts, including occasional nights

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