Customer Accounts Specialist

About the position

Join Our Innovative Team and Be Remarkable! Remarkablism Services Corp. is seeking a detail-oriented Customer Accounts Specialist to support a U.S.-based client by helping maintain timely payments and positive customer relationships. This role is primarily focused on following up with customers regarding outstanding balances, answering billing-related questions, and ensuring a professional, customer-centered experience throughout the collections process. The ideal candidate has a strong customer service background, is confident speaking with American clients, and is comfortable handling follow-up conversations in a polite but assertive manner. Over time, this role will also expand to include invoice generation, with training provided. Essential Responsibilities: Manage follow-up with customers regarding past-due balances and payment status. Conduct daily phone and email outreach using structured processes and templates. Respond to billing-related questions and support customers with payment follow-up professionally and efficiently. Document customer interactions and account updates accurately in internal systems. Collaborate with internal team members to resolve issues and move accounts toward payment. Skillsets: Strong customer service and phone communication skills. Clear and professional English communication, both spoken and written. Polite but assertive approach when handling payment follow-up conversations. Strong attention to detail and ability to stay organized across multiple accounts. Ability to learn new systems and follow structured processes consistently. Qualifications: 2+ years of experience in customer service, collections, call center support, or other follow-up-driven roles. Experience communicating with American customers or clients strongly preferred. Must be able to work night-shift hours and report onsite at our Davao office. How to Apply: If you're a dependable, customer-focused professional who is confident on the phone and skilled at follow-up, we'd love to hear from you. Please send your resume to josa@processwithturnkey.com highlighting your relevant experience.

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