Remote Client Support Representative

About the position

We are looking for a motivated and detail-oriented individual to join our remote team. In this role, you will assist clients with coordination, updates, and general support, helping ensure a smooth and positive experience—especially for those preparing for upcoming trips and experiences. Key Responsibilities Provide support via email, chat, and phone Assist with updates, changes, and general client inquiries Share helpful information related to upcoming plans and arrangements Follow up with clients prior to departure to ensure they feel prepared Resolve concerns while maintaining a positive experience Keep accurate records of client interactions Ideal Candidate Strong communication and people skills Customer service experience is a plus Organized and dependable Comfortable working remotely and managing tasks independently Interest in travel, hospitality, or client experience preferred What We Offer 100% remote position Flexible schedule Training and ongoing support Growth opportunities within a supportive team Work in an experience-focused environment supporting client travel needs Access to industry-related perks and discounts

Place of work