Croatian Speaking Travel Agent (Remote in Greece)

About the position

Are you captivated by the global travel ecosystem and the art of facilitating world-class experiences? We are currently scouting for vibrant, solution-oriented professionals to represent a global titan in online reservations . This is a premier opportunity to advocate for an iconic travel brand while enjoying the professional autonomy of a fully remote career based in Greece . Your mission is to ensure a frictionless end-to-end journey for every traveler, from the initial reservation to the final checkout. Whether you are a seasoned service veteran or a linguistically gifted newcomer, we invite you to help us redefine the gold standard of travel support. THE VIRTUAL MISSION: REDEFINING EXCELLENCE In this role, you are more than a support agent; you are a Croatian-Speaking Travel Expert and the pulse of our customer experience. You will be responsible for transforming complex travel hurdles into successful departures. Multimodal Engagement: Manage high-volume interactions across telephony, email, and live chat platforms, communicating with fluid professional mastery in both Croatian and English . Expert Problem Resolution: Navigate intricate booking architectures, manage cancellations, and resolve financial inquiries with a strategic blend of efficiency and genuine empathy. Platform Proficiency: Stay at the vanguard of evolving travel policies and digital innovations to provide sophisticated, high-fidelity advisory services. Operational Rigor: Ensure every interaction is meticulously logged within our CRM, maintaining a seamless and professional service history for global continuity. Collaborative Standards: Uphold rigorous Service Level Agreements (SLAs) while partnering with a global team to refine and elevate our service benchmarks. THE IDEAL ARCHETYPE We are seeking articulate communicators who flourish in a fast-paced, digitally-driven landscape and possess the discipline required for remote excellence. Linguistic Mastery: Native or near-native proficiency in Croatian (C2) is essential for professional delivery, complemented by a solid command of English (B2) for internal training and corporate integration. Legal & Technical Readiness: Candidates must hold the legal right to work in Greece and possess a dedicated home office with high-speed, reliable internet connectivity. High Emotional Intelligence: A natural aptitude for active listening, empathetic engagement, and maintaining composure under high-pressure scenarios. Self-Driven Autonomy: The personal discipline to manage complex schedules and multifaceted tasks effectively in a 100% remote environment. PREMIUM COMPENSATION & BENEFITS We believe that exceptional service begins with a well-supported team. Our comprehensive package is designed to ensure your professional growth and personal peace of mind. Financial & Health Security Competitive Remuneration: A salary structure specifically engineered to reward specialized bilingual expertise. Achievement Incentives: Performance-based monthly bonuses for those who consistently exceed operational KPIs. Immediate Coverage: Full private medical and life insurance starting from your very first day of employment. Growth & Infrastructure Vertical Trajectory: Clear internal pathways for rapid promotion and global mobility within our network. Full Hardware Suite: We provide and ship a professional-grade tech kit—including a high-spec laptop and headset—directly to your residence in Greece. Holistic Perks: Access to exclusive employee discounts, wellness programs, and a rewarding referral scheme. EXECUTIVE RELOCATION SUPPORT Dreaming of a Mediterranean lifestyle? We ensure your transition to Greece is entirely stress-free: Travel Coverage: Full reimbursement of your initial flight to Greece. Arrival Concierge: Four weeks of complimentary hotel accommodation to provide a comfortable window while you secure your permanent residence. WHY JOIN OUR GLOBAL NETWORK? This is more than a career move; it is your entry into a diverse, multicultural ecosystem of professionals. You will receive elite training to become a recognized authority in the travel sector, all while enjoying the ultimate freedom of a remote lifestyle under the Greek sun.

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