German Customer services

About the position

German-Speaking Customer Service Agent Location: Malta (On-site) Start Date: Ongoing Employment Type: Full-time About the Role We are currently hiring German-speaking Customer Service Agents to join a dynamic and growing team in Malta. In this role, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a seamless and positive customer experience. Key Responsibilities Handle customer inquiries via phone, email, and chat Provide professional, timely, and solution-oriented support Resolve customer issues and escalate when necessary Maintain a high level of customer satisfaction and service quality Follow internal procedures and service standards Requirements Fluent German (C2 level) English (C1 level) Strong communication and problem-solving skills Customer-oriented mindset Availability to work on-site in Malta Working Schedule Monday to Friday 09:00 – 18:30 (8-hour shifts) Offer Competitive salary Performance bonus Language allowance Relocation support provided Benefits Full training provided Health insurance (after 6 months) Career growth opportunities Mobile schemes Gym packages On-site canteen with healthy food options Monthly team events Free on-site parking Staff discounts in 50+ partner businesses

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