Zendesk Expert Implementer (CX Systems Architect) (BOG) C1/C2

About the position

Zendesk Expert Implementer (CX Systems Architect) (BOG) C1/C2 Bogotá, Colombia (On-site) Full-Time | Senior Level Role Summary We are hiring a Zendesk Expert Implementer to lead end-to-end implementations across complex CX environments. This is a technical + strategic role , focused on architecture, automation, and integrations . Key Responsibilities Lead full Zendesk implementations (Discovery Go-live) Design scalable workflows across Zendesk Suite Build automations, triggers, SLAs, and roles Develop integrations using APIs, webhooks, Zapier, Workato Build/customize apps using Zendesk App Framework (ZAF) Create dashboards and reporting (Explore / BI tools) Translate business needs into technical solutions Requirements English: C1 / C2 (mandatory) Strong Zendesk Suite expertise JavaScript, JSON, Liquid REST APIs & integrations Data architecture & reporting knowledge Nice to Have Zendesk certifications Salesforce / HubSpot / Intercom integrations SQL / Python Experience 3–5+ years in Zendesk / CX systems Background in systems / engineering Apply Send: Updated Resume Updated LinkedIn Profile Short note: Why should we hire you? SEO -Li Keys Zendesk Implementation, Zendesk Expert, Zendesk Architect, CX Systems Engineer, Customer Experience Platforms, Zendesk Support Suite, Zendesk API, ZAF, Zendesk Developer, CRM Integration, CX Automation, Helpdesk Systems, SaaS CX, Technical Implementation, Customer Support Systems, Workflow Automation, REST API Integration, Looker Studio, BI Reporting, Customer Operations Tech

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