Luxury Customer Service Representative - Travel

About the position

The Claros Travel is seeking a professional and customer-focused Luxury Customer Service Representative to join our growing remote team. In this role, you will help support clients by coordinating travel details, managing reservations, and ensuring every traveler receives a smooth and personalized experience. This is a fully remote position ideal for someone who enjoys helping people, communicating clearly, and working in a fast-paced environment. You will play an important role in ensuring our clients receive exceptional service before, during, and after their travel experiences. Responsibilities Provide friendly and professional customer support through phone, email, and online messaging Assist clients with leisure and luxury travel reservations , itinerary updates, and travel accommodations Communicate travel details, documentation requirements, and agency policies clearly Monitor reservations and bookings to ensure accuracy and timely updates Follow up with clients to confirm satisfaction and address any questions or concerns Resolve client inquiries with a solutions-oriented and customer-first approach Maintain organized records and update internal systems as needed Qualifications Strong communication and interpersonal skills Previous customer service experience required (travel or hospitality experience preferred) Ability to work independently in a remote work environment Strong organizational skills and attention to detail Comfortable using computers, booking systems, and digital communication tools Interest in travel and delivering exceptional client experiences Benefits 100% Remote position Flexible scheduling options Training and professional development opportunities Travel industry perks and discounts Supportive and collaborative team environment Equal Opportunity Employer The Claros Travel is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

Place of work