Dutch Customer Specialist in Porto | Signing Bonus 1500 Euros

About the position

Advance Your Career in Customer Specialist Excellence! Do you enjoy helping others and turning inquiries into positive experiences? We’re seeking a customer-focused professional to join our dynamic and collaborative team. If you bring empathy, strong communication skills, and a professional attitude to every challenge, this opportunity could be perfect for you. Role Overview: As a Customer Specialist, you will be the primary contact for users, offering support via email, chat, phone, and social media. From account access and billing inquiries to technical troubleshooting, your focus will be on delivering efficient, seamless, and high-quality service throughout the entire customer journey. Key Responsibilities: Deliver timely and professional support across multiple channels Assist users with account setup, password recovery, billing queries, and identity verification Troubleshoot technical issues while keeping customers informed every step of the way Maintain a friendly, solution-driven approach in all interactions Accurately log and manage cases according to internal processes and guidelines Collaborate with cross-functional teams to enhance service quality and efficiency Contribute ideas and feedback to improve customer experience and support performance Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Onsite Work: Engage and grow in a collaborative office environment Relocation Package : Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity? Apply today, and let’s connect!

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