Customer Success Specialist (Outbound Re-Engagement)

About the position

Company Overview: DotProperty and FazWaz are Southeast Asias leading PropTech platforms, transforming how real estate is discovered, marketed, and sold. Operating across Thailand, Cambodia, Indonesia, Vietnam, and the Philippines, we combine a high-performance brokerage model with a powerful property portal network and tech-driven tools for buyers, sellers, agents, and developers. With over 2 million monthly users, direct access to 100M+ monthly global property seekers via the Lifull Connect network, and over $1 billion in annual real estate transactions , were building the regions most intelligent real estate marketing and transaction ecosystem. This is your chance to be the voice that reconnects, re-engages, and reactivates thousands of leads helping unlock value from our vast client base and contributing directly to conversion success at scale. Position Overview: We are looking for a proactive and relationship-focused Customer Success Specialist (Outbound Re-Engagement) to join our Customer Support team. You will play a key role in reaching out to previously engaged or inactive clients, understanding their needs, and reviving their interest in our services and listings. Your mission: turn cold leads into warm opportunities and help bring buyers back into the property journey. Location: Bangkok office preferred Key Responsibilities: 1. Client Re-Engagement Conduct outbound communication with previous or inactive clients via phone, email, or other communication channels. Personalize outreach efforts to align with client preferences and past interactions. Proactively identify client needs and introduce relevant products, services, or updates to encourage renewed interest. 2. Lead Nurturing Analyze client data and interaction history to prioritize re-engagement efforts effectively. Update and maintain accurate records of client communication and follow-up outcomes in the CRM system. Qualify re-engaged leads and ensure smooth handovers to the appropriate agents for further action. 3. Collaboration and Coordination Work closely with the Customer Support and Sales teams to ensure alignment on client engagement strategies. Share insights from re-engagement efforts, including common client concerns or interests, to inform marketing and operational strategies. 4. Performance Reporting Track and report on re-engagement metrics, including the number of clients contacted, response rates, and conversions. Present insights and recommendations to improve re-engagement strategies and optimize outreach effectiveness. Key Qualifications: Must-Have Skills & Experience Strong experience in client-facing or outbound roles (support, telesales, or lead gen) Excellent English communication skills (spoken & written); second language a plus Strong relationship-building and objection-handling capabilities Comfortable working with CRM systems (HubSpot, Salesforce, etc.) Persistent, structured, and highly goal-oriented Working Relationships Internal: Collaborates with Customer Support, Sales, Listings, and Marketing teams. External: Engages directly with clients, including prospective and former customers. Bonus Skills: Experience in real estate, PropTech, or digital marketplace environments Familiarity with lead scoring, client segmentation, or automation tools Prior experience reactivating lapsed users or nurturing cold leads Why Youll Love Working With Us Help revive and re-engage a high-potential client base with real business impact Join a fast-paced, international PropTech environment Learn and grow across sales, customer success, and CRM strategy Competitive compensation, bonuses, and health benefits Our Company Values At FazWaz, our values define who we are, how we work, and what drives us forward. They are the foundation of our culture and guide every decision we make from recruitment to client service. OWN IT Take full responsibility for your role and outcomes. Be accountable, adaptable, and deliver on commitments with excellence. CLIENTS FIRST Our clients are at the heart of everything we do. Earn their trust by acting in their best interest and delivering value beyond the transaction. SOLUTIONS DRIVEN We see every challenge as an opportunity. Approach problems with curiosity, creativity, and a focus on progress, not blame. STRONGER AS ONE We succeed together. Collaboration, mutual support, and respect for every role help us grow as a unified team. DREAM BIG We are ambitious and forward-thinking. We set bold goals, keep learning, and continuously push boundaries to achieve more.

Place of work