German Technical Customer Specialist in Lisbon | No Night Shifts

About the position

Take Your Career Forward as a Technical Customer Specialist! Do you have a strong interest in technology and a commitment to delivering outstanding customer support? Join an international team where you’ll help customers resolve technical issues while building your expertise in a fast-moving and engaging environment. Role Overview As a Technical Customer Specialist, you will be the primary contact for customers who need assistance with technical matters, products, or services. Through various communication channels — including phone, email, chat, and social media — you will provide guidance, troubleshoot issues, and ensure customers receive effective and timely solutions. With structured onboarding and continuous training, you’ll have the opportunity to grow your technical skills within a collaborative and customer-focused team. Key Responsibilities Deliver professional technical support via phone, email, chat, and social media Help customers understand product features and resolve technical issues Walk customers through step-by-step solutions to troubleshoot problems Provide clear information about system functionalities, updates, and services Assist with account, software, or device-related concerns Work closely with internal teams to resolve complex or escalated cases Maintain accurate records of customer interactions and solutions in internal systems Keep up to date with product developments, system changes, and best practices Take part in ongoing training to enhance technical knowledge and service quality Requirements Language Skills: Fluent in German (C2) and English (B2) . Eligibility: EU citizenship or valid Portuguese residency card . Experience: 0–1 year in customer support or related roles. Skills: Strong communication, problem-solving, and interpersonal abilities. Mindset: Curious, adaptable, and eager to grow within an international environment. Why Join Us? Competitive Salary: Recognition for your skills and dedication. Language Bonus: Additional rewards for your Spanish proficiency. Performance Bonus: Incentives for meeting and exceeding targets. Health & Life Insurance: Comprehensive coverage for your well-being. Onsite Work Environment: A collaborative setting that encourages growth and teamwork. Ready to embark on your next career journey? Apply now and let your career soar with the International Airline Support Project!

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