Turkish Customer Support Agent

About the position

Turkish Customer Support Agent Overview Manpower is seeking to recruit a Turkish Customer Support Agent to join our client's team. This role focuses on delivering a premium experience to high-value players through proactive engagement, detailed reporting, and tailored promotional support. Key Responsibilities · Promptly and efficiently deal with customer enquiries or complaints via any communication channel offered (e-mail/phone/chat) within set service level agreement levels · Obtain and evaluate all relevant information to handle enquiries and complaints · Use internal tools to assist and take ownership of your customer query · Report and follow up technical issues reported by clients · Keep records and follow up on customer interactions and transactions · Maintain knowledge of policies, procedures and licensing requirements · Take a pro-active approach towards procedures or working practices to improve customer service efficiency · Help the company with translation efforts as required · Perform customer verifications, Know Your Client procedures within the set guidelines · Communicate and co-ordinate with internal departments · Building interest in our products and services within our client base. · Work on a shift basis to meet customers' requirements, solve their problems and thus encourage future business · Any other tasks as may from time to time be allocated Requirements: · Fluent or Native verbal and written communication in Turkish and English · Experience in a customer facing role or online · Passion for delivering outstanding customer service · Ability to problem solve and find a solution · Ability to multi-task and prioritize · Competent computer literacy skills · A flexible approach to working hours – Able to working a shift pattern spread across any five days from seven, including public holidays and weekends

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