Customer Support Specialist - German Speaker - Porto'

About the position

German Customer Support Specialist | Porto | Accommodation Support Location: Porto, Portugal (On-site) Start Date: 9 April 2026 Languages: German (near-native) + English C1 Are you a near-native German speaker looking to build your international career in Porto? We are hiring Customer Support Specialists to join a global team delivering high-quality support to German-speaking customers. This role is ideal for candidates with strong communication skills who enjoy helping people and working in a dynamic, international environment. Your Responsibilities Provide customer support via phone, email, and chat in German Assist customers with inquiries, account-related questions, and basic troubleshooting Deliver clear, professional, and solution-oriented responses Ensure a positive customer experience aligned with company standards Accurately document interactions in internal systems Candidate Profile Near-native German (C1/C2) – mandatory + English C1 Strong communication and customer-oriented mindset Comfortable working in a fast-paced environment Ability to work both independently and in a team Working Schedule 24/7 rotational shifts: Monday to Sunday 2 rotating days off Night shift (22:00–07:00) is part of the rotation; however, the night team is small and agents usually cover this schedule only occasionally during the month. Salary & Benefits €1,100 gross per month (paid 14 months) €150 attendance bonus (11 months) Daily meal allowance: €7.65 Health insurance Accommodation Support Shared accommodation is available for candidates relocating to Porto (details discussed during the interview process). Interested candidates are welcome to apply with their CVs in English or send their CV directly to busra.turker@cbtalents.org

Place of work