Czech Customer Specialist in Lisbon | 1500 Euros Welcome Bonus

About the position

Build Your Career in Customer Experience! Do you enjoy assisting customers, resolving issues, and ensuring smooth online shopping experiences? Join our team as a Customer Specialist and play a key role in supporting customers throughout their journey while delivering excellent service. Role Overview As an Customer Specialist, you will support customers with questions related to online purchases, products, payments, deliveries, and returns. Your role will be essential in creating a seamless and satisfying shopping experience while maintaining high service standards. Key Responsibilities Customer Support: Assist customers via phone, chat, or email with inquiries about orders, products, payments, shipping, and returns Order Assistance: Guide customers through the purchasing process, including order placement, tracking, and post-purchase support Problem Solving: Handle customer concerns efficiently with a professional and positive approach Product Information: Provide accurate details about product features, availability, and ongoing promotions Case Handling: Escalate complex cases when needed and ensure proper follow-up until resolution Customer Experience: Deliver friendly and empathetic service to build trust and customer loyalty Process Compliance: Adhere to company policies and service standards to ensure consistent, high-quality support Qualifications Language Skills: Proficiency in Czech (C1/C2) and English (B2) Experience: 0-1 year of experience in content moderation or a related analytical role Skills: Strong communication, analytical mindset, and client-support ability Eligibility: EU citizenship or valid Portuguese residency Why Join Us? Performance Bonuses: Your results matter — and they’re rewarded Transportation Allowance: We support your daily commute so getting to work is easier Meal Allowance: Daily meal support to keep you energized Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.

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