Dutch Customer Agent in Athens

About the position

Start Your Journey as a Customer Agent! Are you passionate about assisting others and handling travel-related challenges smoothly? Join a collaborative and energetic team dedicated to delivering hassle-free travel experiences. This opportunity is ideal for detail-oriented and proactive individuals who enjoy providing excellent customer service. About the Role: As a Customer Agent, you will be the main point of contact for customers needing assistance before, during, or after their trips. Through digital communication channels, you will manage inquiries related to bookings, itinerary adjustments, cancellations, refunds, and general travel concerns—ensuring a smooth and positive experience for every traveler. Key Responsibilities: Support customers via chat, email, and online platforms with various travel-related inquiries Handle bookings for flights, hotels, car rentals, and activities, including changes and cancellations Provide clear and accurate information on travel details, entry requirements, baggage rules, and refund policies Assist with account-related issues, payments, and loyalty or rewards programs Identify urgent or complex cases, such as delays or missed connections, and escalate when necessary Accurately document all customer interactions in internal systems Collaborate with internal teams and external partners to ensure high-quality service Achieve performance targets related to service quality and response times Stay informed about travel policies, destinations, tools, and process updates Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Greek residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: Competitive Salary : Based on your experience and skills Performance Bonuses : Rewards for outstanding service Comprehensive Insurance : Health and life coverage for your well-being Meal Allowance : Support for daily meals Onsite Work: Engage and grow in a collaborative office environment Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!

Place of work