English Development Team Lead - Limassol

About the position

DUTIES AND RESPONSIBILITIES: Assist in the daily management and maintenance of the company’s CRM system Create, modify and deactivate user accounts and permissions Monitor system performance and report technical issues Support data accuracy, uploads and system clean-up activities Assist in implementing workflows, automations and system configurations Support the administration of Zendesk including ticket views, triggers, automations and user roles Monitor ticket flow and ensure proper routing Generate reports on ticket performance and team metrics Optimize support processes within Zendesk Provide first-level internal support for system-related issues Liaise with external system providers for technical escalations Assist in testing new features, integrations and system updates Maintain documentation of system configurations and processes. REQUIREMENTS: Bachelor’s degree in Computer Science, Computer Engineering or related field 5+ years of experience in full-stack software development 2+ years of experience managing or leading a development team Strong experience with NodeJS, ExpressJS and modern JavaScript (ES6+) Experience with web technologies including HTML5 and CSS3 Familiarity with AWS services Strong communication, leadership and mentoring skills Ability to work under pressure and meet deadlines Fluent in English Experience in forex or iGaming industry is an advantage. BENEFITS: Excellent remuneration package based on experience, skills and performance Comprehensive private medical insurance Performance-based end-of-year bonus Hybrid working arrangement Ongoing training and professional development opportunities International working environment

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