German Customer Specialist in Braga | Permanent Contract

About the position

Start Your Career as a Customer Specialist! Become part of a collaborative and supportive team where empathy, professionalism, and teamwork shape every customer interaction. If you are organized, proactive, and passionate about helping others, this is a great opportunity to develop your career in customer service. Role Overview: As a Customer Specialist, you will be the main point of contact for customers, providing support through phone, email, and live chat. Your role will focus on delivering clear and timely information while ensuring a smooth and positive customer experience from start to finish. Key Responsibilities: Multi-Channel Support: Provide professional assistance via phone, email, and chat Issue Resolution: Handle product and service inquiries, resolve problems, and assist with account-related requests Customer Communication: Engage clearly and effectively to ensure customers feel supported and understood Accurate Record-Keeping: Document all interactions and solutions accurately in internal systems Escalation Handling: Identify complex or sensitive cases and escalate them when necessary Teamwork: Collaborate with internal teams to resolve issues efficiently Performance Targets: Meet KPIs, quality standards, and response time goals Ongoing Development: Stay updated on products, policies, and best practices to consistently deliver high-quality service Requirements: Language Proficiency: Fluent in German (C1/C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Relocation Package: Smooth transition support if you’re moving to Portugal Remote Work: Enjoy the flexibility of working from home Ready to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!

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