Front Office Assistant

About the position

We are looking for a reliable, polite, and presentable Front Office Assistant / Reservations Agent to join a busy visitor attraction team. This role involves working at the front desk (similar to a receptionist or ticket booth) and supporting guest reservations. Key Responsibilities Greet and welcome guests in a professional and courteous manner Handle front office tasks such as ticketing, check-ins, and guest enquiries Manage reservations via phone, email, and online platforms Assist with payments and issuing tickets Maintain accurate booking records and update calendars Provide information to visitors about services and the attraction Coordinate with other departments as required Requirements Fluent English (spoken & written) – essential Additional European languages (Italian, French, Spanish, etc.) – an asset Professional appearance and presentable demeanor Friendly, helpful, and customer-oriented personality Reliable, punctual, and responsible Basic computer skills (MS Office, reservation systems, etc.) Previous front office, ticketing, or hospitality experience is a plus but not essential. On-the-job training can be provided. Benefits Fun and dynamic working environment Opportunity to work with international visitors Full-time or seasonal contract Training and development opportunities

Place of work