Registered Nurse - Mexico

About the position

Remote Registered Nurse – Bilingual Spanish/English (Mexico-Based) Start Date: April 27, 2026 Application Deadline: April 24, 2026 Location: Mexico (Remote) Contract: Freelance cooperation agreement About Us TalentWorldGroup is a revolutionary, multicultural contact center on a mission to reinvent remote work. We are building the workplace of the future—diverse, distributed, and driven by excellence. We are currently hiring Spanish-speaking Registered Nurses based in Mexico to support one of our international medical clients. This is a remote, full-time opportunity with paid training and strong potential for long-term collaboration. Job Overview As part of the PD TeleCare team, you will remotely monitor and analyze patient peritoneal dialysis treatment data using Sharesource-enabled cyclers. You will provide both technical and clinical support, troubleshoot device issues, educate patients, and collaborate with healthcare teams to optimize patient outcomes. Key Responsibilities Monitor patient treatment data remotely during the first 90 days of therapy Investigate treatment alarms and determine appropriate interventions, including patient education or escalation to clinicians Serve as the main point of contact for patients, caregivers, and clinical teams Present patient cases during clinical meetings, addressing adherence, device issues, and clinical concerns Use analytics tools (Excel, Tableau) to review trends, identify deviations, and generate data-driven insights Support Level 1 technical services with escalations and troubleshooting Required Skills & Qualifications Active Registered Nurse license in Mexico Currently residing in Mexico 2–4 years of contact center or customer service experience Dialysis experience (preferred) Native-level Spanish (C2) and strong English (written and spoken) Tech-savvy with a data-driven mindset and strong problem-solving skills Mandatory Technical Requirements Laptop will NOT be provided Stable wired broadband internet (minimum 50 Mb/s) Processor: Intel Core i5 or minimum 1.8 GHz (64-bit preferred) RAM: 16 GB Storage: 120 GB SSD (minimum 10 GB free) Screen resolution: 1920 × 1080 (preferred) Wired USB headset Operating System: Windows 11 or later Training Information Duration: 10–12 weeks Schedule: Monday to Friday Online classes: 4 hours/day (4:00 PM – 8:00 PM CEST / 8:00 AM – 12:00 PM Mexico Time) Self-study: 2 hours/day Training Rate: $10 USD/hour Training Start Date: April 27, 2026 Production Hours Fixed full-time schedule: 8:00 AM – 5:00 PM (Mexico Time) Expected workload: 6–8 hours/day Hourly Rate (Post-training): $12 USD/hour Benefits Fully remote, home-based work Competitive pay Long-term collaboration opportunities Ongoing career development Gamification program with bonus pay and holiday hours

Place of work