Travel Consultant- Sandton

About the position

Introduction We are built on the strength of remarkable people who are passionate, purpose-driven, and committed to delivering exceptional guest experiences while supporting environmental and community sustainability. Every team member plays a meaningful role in shaping the company's success and impact. For this reason, we carefully select individuals who embody our values and vision for the future. Duties & Responsibilities Key Responsibilities Oversee and manage consultant workloads during leave or absence, including: Re-quotes and proposals Operations management Ongoing bookings and related tasks Assist with agent and hosted educational bookings in collaboration with Sales Support implementation and testing of systems and procedures Follow up on provisional bookings across the team Revive and manage dormant or dead leads during quieter periods Assist with booking load during peak periods Support Small Group Journeys Source and procure new suppliers and products to enhance department offerings Occasionally travel with groups to support operations Desired Experience & Qualification Knowledge & Expertise Required Strong understanding of the tourism industry, travel channels, trends, and destination management Knowledge of how markets operates Solid product knowledge (internal and third-party destinations) Commercial awareness and strategic thinking ability Sound knowledge of South Africa, Southern Africa, and East Africa Understanding of crisis management and emergency response protocols Passion for service excellence Skills Required Exceptional attention to detail Strong organizational and time-management skills Proactive problem-solving mindset Analytical thinking with creativity Team collaboration and coordination abilities Proficiency in Tourplan, Wetu, and Microsoft Office (Word, Excel, PowerPoint, Outlook) advantageous Personal Attributes Excellent interpersonal and communication skills Customer-centric approach with commitment to excellence Adaptable and resilient in dynamic environments Independent decision-making ability under pressure Self-motivated and deadline-driven Administrative precision Willingness to mentor, support, and inspire colleagues Motivated by purpose rather than targets Experience Required Minimum 3–5 years inbound tour consulting experience

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