Polish E-Commerce Customer Specialist in Lisbon | 1000 Euros Welcome Bonus

About the position

Build Your Career in E-Commerce Customer Experience! Do you enjoy assisting customers, resolving issues, and ensuring smooth online shopping experiences? Join our team as a Customer Specialist and play a key role in supporting customers throughout their journey while delivering excellent service. Role Overview As an E-Commerce Customer Specialist, you will support customers with questions related to online purchases, products, payments, deliveries, and returns. Your role will be essential in creating a seamless and satisfying shopping experience while maintaining high service standards. Key Responsibilities Customer Support: Assist customers via phone, chat, or email with inquiries about orders, products, payments, shipping, and returns Order Assistance: Guide customers through the purchasing process, including order placement, tracking, and post-purchase support Problem Solving: Handle customer concerns efficiently with a professional and positive approach Product Information: Provide accurate details about product features, availability, and ongoing promotions Case Handling: Escalate complex cases when needed and ensure proper follow-up until resolution Customer Experience: Deliver friendly and empathetic service to build trust and customer loyalty Process Compliance: Adhere to company policies and service standards to ensure consistent, high-quality support Qualifications Language Skills: Proficiency in Polish (C1/C2) and English (B2) Experience: 0-1 year of experience in content moderation or a related analytical role Skills: Strong communication, analytical mindset, and client-support ability Eligibility: EU citizenship or valid Portuguese residency Why Join Us? Performance Bonuses: Your results matter — and they’re rewarded Transportation Allowance: We support your daily commute so getting to work is easier Meal Allowance: Daily meal support to keep you energized Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.

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