Onboarding Lead (Acquiring Services)

About the position

About the Client Our client is a growing international fintech company with operations across Europe, the UK, and Asia. Built on a solid financial foundation and a culture of collaboration, the company provides modern businesses with access to card payment processing, FX, and banking services through a single streamlined platform. As a principal member of Visa and Mastercard, the company empowers digital-first businesses to expand efficiently, operate securely, and remain fully compliant in a fast-changing regulatory landscape. Role Overview We are looking for a confident and experienced Onboarding Specialist to join the compliance team. The role focuses on managing the end-to-end onboarding process for merchants, with a particular emphasis on acquiring services. The ideal candidate will bring strong expertise from acquirers and exposure to high-risk verticals such as crypto, forex, and adult, ensuring smooth merchant integration while meeting strict regulatory and scheme requirements. The role involves active communication with international teams. Key Responsibilities Lead, mentor, and develop a team of onboarding specialists Oversee end-to-end merchant onboarding processes, ensuring quality and compliance Act as the key escalation point for complex and high-risk onboarding cases (crypto, forex, adult, etc.) Ensure alignment with Visa, Mastercard, and internal compliance standards Collaborate cross-functionally with Sales, Risk, and Compliance teams Monitor onboarding performance, KPIs, and process efficiency Drive process improvements, automation, and scalability of onboarding operations Maintain strong documentation, reporting, and audit readiness Requirements 5+ years of experience in onboarding, underwriting, or KYC within fintech/payments Proven experience in card acquiring and merchant onboarding Prior experience managing or mentoring a team Strong exposure to high-risk industries (crypto, forex, adult, etc.) Solid understanding of Visa/Mastercard requirements and payments compliance Fluent English; additional languages are a plus Key Soft Skills Leadership and team development mindset Strong decision-making and ownership Excellent communication and stakeholder management Structured, detail-oriented approach Ability to operate in a fast-paced, high-growth environment What We Offer Opportunity to be part of a fast-growing international fintech. Work within a collaborative compliance team at the core of the business. Competitive compensation package. Flexible working arrangements and supportive culture. Apply in 2 min to step into a leadership role and take ownership of onboarding operations in a global fintech!

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