Backend Engineer

About the position

Visa sponsorship not available Company is revolutionizing how companies learn from their users. Our AI-moderated user interview platform delivers deeper insights than traditional surveys, bridging the communication gap between businesses and their customers. Using industry-leading real-time voice-to-voice technology and a custom, in-house Large Language Model, Outset enhances user interviews, minimizes latency, and ensures exceptional user experiences. As part of the next generation of AI-driven customer research, Outset is building the infrastructure that empowers teams to truly understand their users. By addressing the complexities of real-time data streaming, analysis, and classification, Outset enables companies to accelerate product development, improve user satisfaction, and drive smarter strategic decisions. What we're looking for? We need someone with 3-10 years of software engineering experience building production-grade backend systems. You should be comfortable operating in ambiguity with high ownership and have a track record of leading projects from conception to deployment. Bonus points if you have familiarity with WebRTC, real-time data streaming, or AI/ML infrastructure. What you'll do: Collaborate closely with the CTO and CEO on strategic technical decisions and product direction. Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure. Implement and refine our in-house Large Language Model and real-time interview technology. Lead projects from initial conception through production deployment, ensuring scalability and reliability. Interface directly with users to gather feedback, understand pain points, and continuously improve our core product.