Service Supervisor – Injection Molding

About the position

Service Supervisor – Injection Molding | Field Service & Customer Support Overview We are seeking an experienced Service Supervisor with a background in injection molding and plastics manufacturing to lead our North service team. This role focuses on field service operations, customer support, maintenance coordination, and team leadership to ensure high-quality service delivery and customer satisfaction. Key Responsibilities Lead and support the service team; oversee daily field service operations Handle customer complaints quickly and provide effective solutions Coordinate on-site service, maintenance, and machine support with the sales team Track equipment, service records, and maintenance schedules Monitor service performance and ensure all issues are fully resolved Prepare weekly/monthly reports and conduct team meetings Manage spare parts inventory and stock levels Identify recurring issues and implement process improvements Support training and development of service technicians Collaborate with QC and technical teams to resolve production issues Requirements 3+ years of experience in injection molding/plastics industry (service or field support preferred) Strong knowledge of plastic processing, machinery, and maintenance Experience in customer service, troubleshooting, and team leadership Valid driver's license and willingness to travel (vehicle compensation provided) Why Join Us Competitive salary + travel reimbursement Growth opportunities in a stable manufacturing environment Hands-on leadership role with impact on operations and customer success

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