Control Room Agent

About the position

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Control Room Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Responsibilities: Deliver excellent customer service by efficiently listening and addressing the customers' needs Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments. Ensure proper documentation and safeguarding of customer database Develop strategies and provide seamless customer support Job Requirements: Have relevant working experience in customer services Able to work on shift (morning and night shift) Fluent in Bahasa Malaysia and English, both written and verbal. Good phone etiquette and able to multitask. Vibrant Character with a positive attitude Fresh grads are welcome to apply Employee Benefit Near LRT station (Abdullah Hukum) Unlimited Medical Outpatient Benefit Insurances Coverage Start with 15 days AL New-born Baby Gift up to RM200 Flexible Benefit Performance Bonus (Yearly) Dental Coverage KPI Incentive RM400