German Customer Service Advisor

About the position

German Customer Support Agent (Relocation Support Provided) On-site in Umhlanga , Durban | South Africa Salary: R24.000/month + benefits Relocation support included Full-time | Rotational shifts Join an international team in sunny Durban! Are you a German speaker looking for an international career opportunity in a vibrant, coastal city? We're hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach. If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you. What you'll be doing Support customers in German via phone, email, and chat Assist with orders, deliveries, returns, and product questions Resolve complaints with empathy and professionalism Escalate complex issues when needed Update and maintain accurate customer records Meet quality standards and customer satisfaction KPIs What we're looking for German language level B2–C2 (fluent) Good English communication skills Matric (Grade 12) Valid permission to work in South Africa Clear criminal and credit record Customer service or call center experience (retail experience is a plus) Strong communication and problem-solving skills Comfortable in a fast-paced environment Open to rotational shifts (including weekends) Basic computer literacy What you get Competitive salary package (R20,000 – R25,000/month) Paid training & full onboarding Modern offices in a prime Umhlanga location International retail client exposure Career development & growth opportunities Friendly, diverse team environment Relocation Support Included We make your move easy: 1x flight to Durban before your start date 20 nights of company-paid accommodation Who thrives here? People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career. Ready for your next adventure in Durban? Apply now!

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