Partner Support Advisor

About the position

Role Summary: As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. Key Responsibilities Serves customers by providing product and service information and resolving product and service problems. Promptly respond to customer questions submitted via email, chat, phone or any other channels. Ensures performance goals are being met consistently based on quality standards. Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions. Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably. Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties. Diagnose the technical problem at the customer end and identify the possible solution (s); Report to the Manager on any issues which require further action Desired Qualifications: 1+ years’ experience in related positions. Excellent English/Arabic language skills Ability to communicate correctly and clearly with both internal and external customers Good composition & typing skills: Ability to compose a grammatically correct, concise, and accurate written response Excellent customer service skills: Ability to empathize with and prioritize customer needs Demonstrable conflict resolution and negotiating skills Other Capabilities Comfortable in a fast-paced, multi-tasked, high-energy environment. Excellent documentation skills

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