Czech & Polish Speaking Customer Advisor (Hybrid)

About the position

We are seeking a dedicated and commercially minded Customer Advisor to join a global powerhouse in the commercial transport and heavy-duty vehicle industry. This is more than a support role; it is a specialized position designed for professionals who understand that in the world of high-stakes logistics, every minute counts. By joining our team in Ghent, you will become a key representative of a brand synonymous with engineering excellence and operational reliability, helping to bridge the gap between cutting-edge vehicle technology and the businesses that rely on it every day. In this pivotal role, you will serve as the primary strategic link for international fleet owners and logistics partners across the Central European region and beyond. You will be responsible for ensuring that the world's supply chains stay in motion by providing high-level, multi-channel support that addresses the unique needs of the heavy-duty vehicle sector. Based in the vibrant, historic city of Ghent, this position offers a modern, employee-centric balance of remote flexibility and collaborative on-site work, allowing you to build a global career without sacrificing your personal work-life harmony. The Role: Driving Global Logistics As a cornerstone of our support team, you will move beyond basic scripts to provide technical insights and personalized care for professional transport companies and dealerships. Hybrid Workflow: Enjoy a balanced lifestyle with 3 days of remote work and 2 days on-site at our modern Ghent office. Professional Representation: Manage inquiries via phone, email, and digital tools, upholding a reputation for safety and reliability. Strategic Problem-Solving: Investigate the "why" behind logistics or service concerns to deliver tailored, effective resolutions for commercial clients. Global Coordination: Partner with sales, logistics, and technical teams to streamline complex workflows and maintain accurate CRM records. Industry Growth: Stay ahead of the curve with continuous training on the latest heavy-duty vehicle technology and fleet management services. Note: Previous industry experience is a plus, but not required. We provide fully paid, in-depth training to ensure your success in the transport sector. Who You Are: The Profile We are looking for resilient, proactive communicators who can navigate a fast-moving, international industrial setting. Linguistic Mastery: Native or near-native proficiency in both Czech and Polish . Corporate Communication: Professional English (B2+) is required for internal global meetings and documentation. Empathy & Composure: A genuine passion for helping people and the ability to stay grounded during busy periods. Digital Savvy: Quick to learn new software and comfortable managing multiple digital tools simultaneously. Operational Flexibility: Ready to support a global client base within a 24/7 rotating shift schedule . The Perks: Why This Role? We believe in rewarding expertise with a supportive, inclusive, and growth-oriented workplace. Strong Compensation: A competitive salary that reflects your specialized bilingual skills. Full Benefits: High-quality health and life insurance for you and your family. Relocation Support: To help you settle in, we provide one month in a furnished Ghent apartment while you find your permanent home. Career Advancement: Clear paths into leadership or specialized departments within a global industrial network. Structured Roster: A full-time (40 hours/week) schedule planned well in advance, covering days, nights, and weekends.

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