German Speaking Customer Advisor (on-site)

About the position

Are you a fluent German speaker with a natural talent for providing elite customer service? Imagine building your professional future in one of South Africa's premier coastal destinations. We are seeking energetic, solution-oriented individuals to join our Online Retail Project in the vibrant hub of Umhlanga, KwaZulu-Natal . As the primary point of contact for a globally recognized e-commerce leader, you will ensure that every shopper receives a seamless, professional, and world-class experience. The Opportunity: International Retail Support This is a full-time, on-site role based in our cutting-edge Umhlanga offices. You will join a diverse, multicultural team dedicated to supporting German-speaking customers across Europe. Whether you are an experienced service professional or a motivated newcomer to the international business sector, we provide the comprehensive tools and training necessary for you to excel. Your Core Responsibilities: Omnichannel Support: Manage customer inquiries via phone, email, and live chat regarding order status, logistics, and payments. Effective Resolution: Prioritize "first-contact resolution" by investigating and solving issues with a focus on consumer satisfaction. Retail Expertise: Stay updated on the latest trends, platform features, and seasonal promotions to provide expert guidance. Data Accuracy: Meticulously document all interactions within our CRM to help optimize the overall customer journey. Brand Integrity: Act as a brand ambassador, maintaining a helpful and premium tone in every interaction. Candidate Profile We are looking for resourceful communicators who can multitask with precision in a digital environment. Linguistic Skills: Proficiency in both German (B2 level) and English (B2 level) , for both written and verbal communication. Education: A Matric/Grade 12 certificate or an equivalent international qualification. Background: Experience in hospitality, retail, or contact centers is a plus, though we prioritize a positive attitude and raw potential. Technical Ability: Comfortable navigating various digital systems and software simultaneously. Personal Traits: High empathy, active listening skills, and a composed demeanor when handling pressure. Commitment: Readiness to work full-time at our modern Umhlanga location. Relocation & Benefits We ensure your transition to the coast is as smooth as possible. For candidates applying from outside the province or from abroad, we offer: Travel & Housing: A one-way flight to Durban and 20 days of initial accommodation while you settle into the city. Visa Assistance: Full support with work permits and necessary documentation for eligible international applicants. Financial Rewards: A market-leading base salary enhanced by specialized language premiums. Wellness: Comprehensive Health and Life Insurance for all permanent staff members. Growth Potential: We champion internal mobility, offering leadership coaching and international career pathways. Premier Workspace: Work in a high-tech hub situated near the beach and the Gateway Theatre of Shopping. Diversity and Inclusion We are an equal-opportunity employer. We embrace diversity and are dedicated to fostering an inclusive workplace where every individual feels welcome, respected, and valued, regardless of their background or identity.

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