HR Manager (Hybrid) | BGC Taguig

About the position

Work Setup: Hybrid (BGC Taguig) Work Schedule: Midshift Start Date: ASAP Requirements: Bachelors degree in human resources or related field Minimum of 7 to 10 years of progressive HR experience, with strong exposure to recruitment, employee relations, and employee engagement in the BPO industry. Solid knowledge of labor laws, HR best practices, and compliance requirements. Proven experience managing complex employee relations cases and end-to-end recruitment. Background in payroll, benefits and expatriates is an advantage Familiarity with HR Systems Experience partnering with senior leaders and managing cross-functional stakeholders. Excellent interpersonal skills with an ability to deal professionally with individuals at all levels inside and outside of the company Ability to maintain confidentiality of employee information Professional Human Resource (PHR) or Senior Professional Human Resources (SPHR) Certification or recognized H.R. certification a plus JOB HIGHLIGHTS: Recruiting Lead and oversee end to end recruitment strategies, ensuring timely and high-quality hiring across all levels. Partner with hiring managers to understand workforce needs, define roles requirements, and calibrate candidate expectations. Guide recruitment teams on best practices, compliance, and market competitiveness Employee Relations Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, performance issues, and conflict resolution. Conduct and oversee investigations related to misconduct, policy violations, and work place concerns, ensuring due process and confidentiality. Provide guidance to managers on handling sensitive employee issues, performance management, and corrective actions. Ensure consistent application of company policies and labor laws to mitigate legal and labor risks. Manage complex cases such as terminations, review and report redundancies, and forecast potential labor disputes. Plays as a neutral and trusted advisor, balancing business needs with employee advocacy. Partner with legal counsel and external agencies when needed to address labor and compliance matters. Ensure proper documentation and record keeping for all discipline-related actions. (Corrective Action Forms, Coaching Logs, Performance Improvement Plans) Other Responsibilities Coach managers/supervisors on effective feedback, performance conversations, and leadership behaviors. Collaborate with payroll, benefits, and other HR functions to ensure seamless service delivery Conducts new hire orientation and ensures a smooth transition from the recruiting team to training. Plans all company-sponsored employee events, wellness initiatives, and community involvement. Oversees employee engagement activities. Participates in the review, amending and/or creating and implementing human resource policies and procedures. Formulates responses for any unemployment claims and represents company for unemployment hearings.

Place of work