Dutch Speaking Customer Advisor (Remote in Portugal)

About the position

Are you a natural problem-solver who enjoys helping others navigate the digital world? We are seeking fluent Dutch speakers to join a specialized team representing one of the most prestigious online payment platforms globally. This is a 100% remote opportunity, giving you the freedom to work from any corner of beautiful Portugal. Whether you prefer a coastal view in the Algarve or the historic charm of a Lisbon flat, you'll be the primary point of contact ensuring every transaction is smooth, secure, and stress-free. YOUR REMOTE MISSION: FINANCIAL EXCELLENCE As a Financial Support Specialist, you'll be the voice of a world leader in fintech. Your daily goals include: Omni-channel Support: Provide friendly and efficient assistance via phone, email, and live chat. Conflict Resolution: Address inquiries regarding account access, payment processing, and transaction history. Technical Troubleshooting: Patiently guide users through platform features and app navigation with total clarity. Security & Billing: Handle sensitive matters such as refunds, billing discrepancies, and account safety with discretion. Precise Documentation: Accurately log interactions and escalate complex financial cases to the appropriate experts. Expert Knowledge: Stay up-to-date on the latest platform updates and financial regulations to provide top-tier advice. WHO YOU ARE We are looking for disciplined, empathetic professionals who can manage their own home office while delivering world-class service. Language Mastery: Dutch proficiency (C1) and a solid command of English (B2). Residency: You must already live in Portugal or be ready to relocate (please note: visa sponsorship is not available). Remote Discipline: A proven ability to work independently with excellent organizational skills. Communication Flair: Exceptional verbal and written skills with a talent for creative problem-solving. Tech Savvy: Comfortable navigating digital financial tools and online payment ecosystems. WHAT'S IN IT FOR YOU? We provide the technology and the training—you provide the talent. Ultimate Flexibility: Work 100% remotely from anywhere within Portugal . Full Tech Suite: We ship all the necessary hardware (laptop, headset, etc.) directly to your doorstep. Competitive Rewards: A stable base salary supplemented by performance-based monthly bonuses. Total Protection: Comprehensive private health and life insurance from your very first day. Career Pathing: Access to continuous coaching and clear opportunities for vertical promotion. Virtual Culture: Join a supportive, multicultural team with regular online social events and wellness initiatives. RELOCATION SUPPORT (FOR THOSE MOVING TO PORTUGAL) Ready to start your Mediterranean adventure? We make the transition effortless: Travel Arranged: We organize and cover the cost of your flight to Portugal. Settling In: We provide initial temporary housing support to give you a "soft landing" while you choose your permanent remote base. WHY TAKE THIS STEP? This is a unique chance to gain high-level experience in the fintech sector while enjoying the autonomy of a remote lifestyle. Join a global organization that values your professional growth and provides everything you need to succeed from home.

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