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Lead Assistant Manager - WFM (Cebu) | Onsite
- directions_car Cebu
- work Full-time
About the position
Work Setup: Onsite (Cebu) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 3 years of experience in contact center WFM, preferably in banking or financial services Responsibilities: Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions Protects the organization's assets thru upholding the principles of the Quality Information Security Management System Serves as the main point of contact for all WFM concernsPlace of work
Talent Job Seeker
Cebu
app.general.countries.Philippines
Cebu
app.general.countries.Philippines
About the company
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Job ID: 10532884
/ Ref: d20b036bfe3c03f04eff8a64d7b69b94