Change Analyst

About the position

At CRH Talento en IT, we are looking for a Change Analyst for a hybrid work schedule. Location: Mexico City - Santa Fe Benefits: Family major medical expense insurance, life insurance, savings fund, grocery vouchers, restaurant vouchers, annual bonus, sports support, 100% vacation bonus, 15 days of vacation, 30 days of Christmas bonus and parking. The Change Analyst is responsible for coordinating, reviewing, and processing IT changes to ensure they are assessed, approved, scheduled, and implemented in a controlled and compliant manner. This role supports change management processes to minimize risk, reduce service disruption, and maintain the stability of production environments. RESPONSIBILITIES & DUTIES Change Governance, Policy Enforcement & Control Oversight Own and enforce the IT change management framework, ensuring all changes comply with documented policies, control requirements, and audit standards. Maintain effective controls to minimize operational, security, and compliance risk. Change Review, Risk Assessment & Approval Control Review change requests for completeness, accuracy, risk, and regulatory impact. Ensure appropriate approvals are obtained and documented in accordance with governance and audit requirements, including segregation of duties and evidence retention. Change Scheduling, Communication & Audit Traceability Manage the change calendar and coordinate scheduling across teams while ensuring clear communication and full audit traceability of change details, approvals, implementation plans, and back-out procedures Production Stability, Validation & Post-Implementation Review Validate that changes are implemented as approved, monitor outcomes, and conduct post-implementation reviews for failed, emergency, or high-risk changes. Ensure remediation actions are documented and tracked for audit and compliance purposes. Reporting, Metrics & Continuous Control Improvement Produce change management metrics and compliance reports, support internal and external audits, identify control gaps or trends, and drive continuous improvement to strengthen change governance and reduce risk exposure. POSITION REQUIREMENTS Bachelor’s degree in Information Technology, Computer Science, or a related field required. 2–5 years of experience in Change Management or IT Service Management Fluent in English (verbal and written). KNOWLEDGE & COMPETENCIES Working knowledge of ITIL change management practices Strong attention to detail and risk awareness Strong written and verbal communication skills including Fluent in the English Language Excellent communication and coordination skills Ability to manage multiple changes in a fast-paced environment Familiarity with tools such as ServiceNow or similar ITSM platforms

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