CSR / Account Executive Assistant

About the position

About Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team. Position Overview The CSR / Account Executive Assistant is responsible in the management and servicing of U.S. insurance accounts, with a focus on delivering efficient, accurate, and timely client support. This role requires prior experience in U.S. insurance processes, including policy servicing, renewals, endorsements, certificates of insurance (COIs), and billing coordination. Responsibilities • Loss run request • Policy request • Cancellation request to carrier • Renewal follow-up • COI request • Simple endorsement • File Claims • Renewal quote release • Billing inquiry and online payment process • Reinstatement request on non-pay cancellations • Recommendation follow-up • Rate carriers Qualifications • 3+ years of experience at a U.S. insurance agency/brokerage • Proficient in management system called “Applied Epic” • Strong communication and organizational skills • Comfortable for graveyard shift (New York business hours) Nice-to-Have / Advantage With Chinese/Korean language skills Team lead experience Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. Salary Range : ₱30,000 – ₱40,000 per month base salary HMO Benefits | Company provided device Work Setup: Remote / Hybrid Work Schedule : 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM (NY business hours) Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.