Customer Engagement Specialist (On-Camera) – English Speaker – Sofia

About the position

Customer Engagement Specialist (On-Camera) – English Speaker – Sofia Location: Sofia, Bulgaria Start Date: ASAP Schedule: 24/7 Rotational Shifts Work Model: On-site Employment Type: Full-time Role Summary We are recruiting an English-speaking Customer Engagement Specialist for an on-site role in Sofia. This position is ideal for confident, outgoing individuals who enjoy interactive environments and are comfortable being on camera. You will deliver real-time customer engagement while maintaining high service quality and professionalism. Key Responsibilities Deliver live, on-camera customer interactions in a professional manner Ensure a high level of customer engagement and satisfaction Follow communication guidelines and quality standards Maintain a confident and presentable on-screen appearance Adapt communication style to different customer needs Work efficiently in a fast-paced, performance-driven environment Contribute to team targets and overall service excellence Requirements Fluent English (C1–C2 level, spoken and written) Comfortable working in front of a camera for extended periods Strong communication, presentation, and interpersonal skills Energetic, confident, and customer-focused personality Ability to work flexible 24/7 rotational shifts Must be locally based in Sofia with valid work authorization Availability for video-based recruitment process Clear, professional headshot required for application What We Offer Competitive net salary: €1,124/month Performance bonus up to €409/month Full-time on-site contract Paid training and onboarding Modern and dynamic workplace environment Opportunities for career growth and development Apply Today If you are confident, camera-ready, and looking to build your career in an interactive customer-facing role, we encourage you to apply.