Customer Experience Specialist – English Speaker (On-Camera Role) – Sofia

About the position

Customer Experience Specialist – English Speaker (On-Camera Role) – Sofia Location: Sofia, Bulgaria Start Date: ASAP Schedule: 24/7 Rotational Shifts Work Model: On-site Employment Type: Full-time Job Overview We are looking for an English-speaking Customer Experience Specialist to join an international team in Sofia. This role involves interacting with users in a live, on-camera environment, delivering a high-quality and engaging customer experience. It is ideal for confident communicators who are comfortable working in front of a camera and thrive in dynamic settings. Key Responsibilities Interact with users in a professional and engaging on-camera environment Deliver a positive and high-quality customer experience Follow internal guidelines and communication standards Maintain a friendly and energetic presence during live interactions Ensure compliance with company procedures and quality standards Adapt to a fast-paced, performance-driven environment Collaborate with team members to maintain service excellence Requirements Native or fluent English (C1–C2 level) Comfortable working on camera with a professional appearance Strong communication and interpersonal skills Positive attitude and customer-focused mindset Ability to work rotational shifts (24/7 schedule) Must be based in Sofia with valid work authorization in Bulgaria Availability for video interview process Clear, high-resolution headshot required for application What's Offered Full-time on-site contract in Sofia Competitive net salary: €1,124/month Performance bonus up to €409/month Paid training and onboarding Dynamic and international work environment Career growth opportunities Apply Now If you are confident on camera and ready to work in an interactive customer-focused role, apply today. Send your CV along with a clear headshot photo and a short introduction to zineb.juedi@cbtalents.org to be considered.