Senior Executive Assistant (Spanish Bilingual)

About the position

Position: Senior Executive Assistant Number of hours: 40 hours/week Schedule: Barcelona, Spain (PST equivalent) Tasks required: Daily morning (CET) call with client to: give update/receive tasks also set priorities for the day/week/month to ask questions and give and receive feedback. This call is “chaired” by the EA and careful preparation is required Hands-on approach: Prepare a detailed call agenda and talking points Maintain a running log of tasks, deadlines, and client preferences Follow up promptly after each call with summaries and action plans Respond promptly and professionally to customer inquiries via live video chat, email, phone , and social media DMs Maintain a high level of empathy, accuracy, and customer satisfaction in every interaction Use CRM systems to track tickets, customer history, and resolutions Make and receive calls using cloud phone systems , particularly OpenPhone Assist customers with basic troubleshooting for our mobile apps (iOS and Android) Escalate technical issues to relevant departments as needed Monitor and manage support queues to ensure timely follow-ups (What does this mean and how is it done?) Create or update support documentation as necessary Ensure SLAs (Service Level Agreements) and KPIs are met Collaborate with other team members for seamless customer support coverage Provide feedback on tools, workflows, or customer pain points for continuous improvement Requirements: Excellent communication skills oral and written in English and Spanish (non-negotiable) Proven experience in executive assistance (navigating personal and professional issues) Iron-clad Discretion Experience using cloud phone systems , especially OpenPhone Ability to troubleshoot basic app issues on both Android and iOS and Apple Mac Strong multitasking and organizational skills Self-starter who can work independently and take initiative (non-negotiable) Is not afraid to ask questions. Knows who/when to ask. Reliable internet connection and a quiet workspace Work Schedule: VA #1: 10 AM 2 PM (-4 hour shift) FOR STARTERS Note: No work required on official European holidays