Sales Assistant (GS - 03052025- FTSA)

About the position

Position: Sales Assistant Number of hours: 40 hours/week Time Zone: C ST Tasks required: Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance Assist the sales team in handling customer inquiries, providing product information, and ensuring customer satisfaction. Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner. Process orders, prepare invoices, and track shipments to ensure timely delivery Stay updated on company products and services to provide accurate information to customers. Assist customers with placing, tracking, and updating orders or resolving issues related to transactions. Maintain detailed records of customer interactions, feedback, and resolutions in the company’s CRM system. Recommend additional products or services to meet customer needs and enhance their experience, if applicable. Assist in organizing sales events, promotional campaigns, and product launches Adhere to company policies and procedures, maintaining a high standard of professionalism in all interactions. Other ad hoc tasks that would be assigned Requirements : Bachelor’s degree in Business, Marketing, or a related field. Proven experience in a sales support, customer service, or administrative role. Knowledge of sales techniques and customer relationship management. Experience in retail, e-commerce, or corporate sales is a plus. Excellent research, problem-solving, and time management skills Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software. Excellent communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks effectively High level of accuracy, efficiency, and accountability Excellent communication skills, including the ability to actively listen to others and relay information clearly Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision