Operations Analyst (GS- 02042025 - FTOA)

About the position

Position: Operations Analyst Number of hours: 40 hours/week Schedule: CST Tasks required: Gather, analyze, and interpret operational data to identify trends and areas for improvement. Develop reports and dashboards to support decision-making. Assess current workflows and identify opportunities to streamline processes, increase efficiency, and improve client service. Work with legal tech solutions, CRM systems, and case management software to enhance productivity and workflow automation Monitor financial performance, billing trends, case cycle times, and other key metrics to improve profitability and firm efficiency. Support operational initiatives, including process improvements, new system implementations, and strategic planning projects. Ensure adherence to legal industry regulations, data security standards, and internal firm policies Work closely with attorneys, paralegals, and administrative staff to enhance operational strategies and implement best practices Requirements: Bachelor’s degree in Business Administration, Finance, Data Analytics, Operations Management, or a related field. 2+ years of experience in operations analysis, business analysis, or a related role (experience in a law firm or professional services firm preferred). Strong analytical skills with proficiency in data analysis tools (Excel, Power BI, or similar). Experience with legal technology, CRM, and case management software is a plus. Exceptional problem-solving abilities and attention to detail. Strong communication skills and the ability to work collaboratively across departments. Ability to manage multiple projects simultaneously in a fast-paced environment