Italian Speaking Reservations Agent - Malta (Mosta)'

About the position

Italian Speaking Reservations Agent - Malta (Mosta) Location: Malta (On-site – Mosta area) Are you an Italian speaker with strong communication skills and a passion for customer interaction? Join an international car rental contact center and turn customer inquiries into sales while delivering excellent service. Key Responsibilities Handle incoming calls and convert inquiries into reservations/sales Assist customers with bookings and service-related questions Manage reservation requests efficiently Achieve individual and team performance targets Handle customer concerns in a professional manner Requirements Italian C2 + English C1 Previous customer service or sales experience is a plus Strong communication and persuasion skills Comfortable working in a fast-paced environment Basic MS Office knowledge Team-oriented mindset Working Conditions 40 hours/week Monday–Sunday (08:00–19:00) 2 rotating days off On-site role (face-to-face interview required) Salary & Bonus Training: €5.60/hour From month 2: €8.10/hour After probation: €8.50/hour Up to €9.20/hour (performance-based progression) €85/month language bonus Up to €2,000/year performance bonus Sales commission available Benefits Full training provided Health insurance (after 6 months) Career growth opportunities Gym packages & mobile plans Monthly social events Employee discounts Interested candidates are welcome to apply with their CVs in English or send their CV directly to busra.turker@cbtalents.org

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