Customer Relations / Customer Liaison Consultant

About the position

Job Vacancy: Customer Care Centre Consultant: Location: East Rand, Johannesburg We are seeking an experienced Customer Care Centre Consultant (also known as Customer Liaison Officer, Customer Relations Consultant, Client Services Consultant ) a group in the motor industry. This role is ideal for someone with a bubbly, extroverted personality who thrives on delivering exceptional service to customers. Minimum Requirements 2–3 years' customer service experience in the motor industry at dealership or Hub (essential) Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous Business-level Afrikaans (reading, writing, and speaking) – non-negotiable Proficient in Microsoft Office + CMS (Dealer management system) Strong communication and interpersonal skills, able to handle high call volumes Polished, confident, and friendly personality with a proactive attitude Excellent negotiation, problem-solving, and customer engagement skills Key Responsibilities Handle high volumes of inbound and outbound customer calls professionally Manage the complete customer care process, including enquiries, bookings, complaints, and aftersales support Provide solutions and alternatives to customers within required timeframes Liaise with specialists where specialized information is needed Cold calling and lead generation Maintain detailed records and escalate issues to relevant managers Provide required management reports Maintain exceptional telephone etiquette and professionalism at all times. Remuneration: Competitive market-related package

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