German speaking Customer Service Representative for Lisbon office

About the position

Position: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Managed both incoming and outgoing customer calls Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries Reviewed reported cases within established turnaround times and quality standards Escalated complex or unresolved issues according to company protocols REQUIREMENTS: Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level) Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers Ability to handle stressful situations Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer) Good and customer-friendly service Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations BENEFITS: Working schedule: Monday - Sunday, 24/7 rotating shifts Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more