Danish speaking Technical Customer Support Representative in Lisbon

About the position

Position: Technical Customer Support Representative Location: Lisbon, Portugal Work model: On site Employment type: Fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Communicate with clients through various channels including phone, email, chat, and messaging platforms. Assist with general inquiries, product information, and basic technical support. Ensure messaging aligns with organizational tone and communication standards across all interactions. Refer complex issues to appropriate internal teams or higher-level support. Work collaboratively with technical staff to address and resolve service requests. Organize and manage assigned support cases while adhering to team guidelines and priorities. REQUIREMENTS: Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level) Strong verbal and written communication skills across various platforms (phone, email, chat, social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability to handle technical inquiries and troubleshoot common issues with guidance. Ability to quickly learn new softwares and technologies Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Organized, detail-oriented, and able to manage multiple tasks simultaneously. Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Opportunity to work with a leading global travel & tourism brand Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!