Dutch Speaking Customer Service Representative (for Bulgaria)

About the position

Ready to take your career to the next level? You will assist clients primarily through email and chat (95%), addressing inquiries and concerns efficiently. You'll handle account setup, verification, technical issues, and financial queries while providing expert guidance tailored to the sports industry. By building strong relationships through clear and interactive communication, youll ensure customer satisfaction and contribute to improving internal processes through feedback, enhancing both customer experience and operational efficiency. Responsibilities: Provide customer support primarily through email and chat (95%) Address customer inquiries and concerns efficiently Deliver prompt solutions for account setup, verification, sign-in, financial matters, and technical issues Act as a knowledgeable consultant for customers in the sports industry Respond swiftly to inquiries, complaints, and comments via email and chat channels Build and maintain strong customer relationships through clear and interactive communication Ensure customer satisfaction by adhering to company policies and delivering exceptional service Offer feedback and recommendations to improve internal processes and service quality Compensation and Benefits: Total Gross Monthly salary 3800 BGN per 12 months Additional to: Monthly Transportation allowance of 50 BGN net paid in addition to the base salary Bonus for important life events (marriage or university graduation) is 500 BGN Medical plan: health and dental care Life insurance Introduction training A permanent presence of coaches who will facilitate your personal and professional development Established a career path to grow within the project Excellent work environment, great colleagues, social arrangements, and personal development Working Schedule: Full-time position (40 hours per week) Monday to Sunday there are 3 shifts that you can choose: 10:00 -19:00, Late shifts 12:00 - 21:00 or Night only from 17:00 - 2:00 Days Off: Saturday and Sunday Onsite Working Model in Sofia

Place of work