German Customer Support Specialist

About the position

Location: Sofia, Bulgaria Contract Type: Full-time (On-site) Language Requirements: German (C2), English (B2+) Work Schedule: Monday to Saturday, 09:0023:00 & Sunday, 10:0019:00 (rotational shifts) Salary: 3,500 BGN gross/month Role Overview We are looking for a Customer Support Specialist fluent in german to join our growing team in Sofia. Our client is a global company selling cigarettes, cigars, smokeless tobacco, and next-generation products like heated tobacco and e-cigarettes . It owns well-known brands. The company places a strong emphasis on compliance, responsible marketing , and adult-only product support . You will be providing high-quality service to customers for a leading international lifestyle and consumer brand. This is an on-site role where youll handle inquiries with professionalism, attention to detail, and cultural sensitivity. Key Responsibilities Provide outstanding customer service through phone, email, and chat , resolving a variety of inquiries Assist customers with product information, order tracking, account management , and general support Document interactions and maintain accurate customer records in internal systems Collaborate with team members to deliver exceptional experiences that align with brand standards Escalate complex issues where necessary and follow through to resolution Stay informed about product updates, service policies, and campaign offerings Candidate Profile Fluent in German (C2 level) verbal and written Good English skills (minimum B2) required for internal communication and training Previous experience in customer service, retail, or e-commerce support is a plus Excellent interpersonal and communication skills Strong problem-solving mindset and attention to detail Comfortable working in a fast-paced, structured, and multilingual environment Compensation & Benefits Monthly Gross Salary: 3,500 BGN Full-time contract with rotational shift coverage Private health insurance and access to employee wellness programs Career development and internal mobility opportunities Modern office facilities in the heart of Sofia Supportive and international team environment

Place of work