Aftermarket Administrative Support Assistant - Part-time

About the position

PURPOSE OF THE ROLE: Responsible for administrative duties that support the provision of our services to Hire Equipment, Spare Parts, Retrofits, Upgrades and Servicing. Supporting colleagues in the Aftermarket Team to allow them to be more productive and efficient with their time. KEY RESPONSIBILITIES: 1) Responsible for administrative duties in support of the Aftermarket Team. This can (but is not limited to) include the following tasks: Support triage of enquiries based on priority score Prepare standard quotations for approval to send to clients Create document files Liaise with clients via email/phone Assist in client email enquiries and redirect to relevant channel Maintaining and updating records related to activities that have taken place Recording meeting minutes and actions 2) To follow all company and customer HSE policies and procedures to ensure a safe working environment and strong safety culture. 3) Working alongside the other business departments to ensure all work elements are completed both accurately and in a timely manner to achieve customer demands. 4) Carry out any other reasonable request or duties as maybe required from time to time. REPORTING OBLIGATIONS · Record keeping and providing reports as required by the Aftermarket Team EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS REQUIRED FOR THE ROLE: Essential requirements: · Proven experience in a similar administrative role. · Proficient in using Microsoft software required for the role, e.g. Office, Word, PowerPoint, Excel and Teams. · Fluent in English. Desirable requirements are: · Previous experience using ERP and CRM systems is desirable SKILLS AND ATTRIBUTES · A customer focussed team player with a collaborative mindset and good interpersonal skills · Naturally calm, positive, well organised. · Strong administrative skills. · Able to work methodically under pressure and liaise with clients via telephone/email enquiries. · Excellent communication skills both written and verbal · Understands the importance of professional Business to Business communications · High level of attention to detail and accuracy. ADDITIONAL INFORMATION This part time role is based at our Headquarters in Indian Queens, Cornwall. Normal working days are Tuesday to Thursday.

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