Talent Job Seeker
L2 Service Desk (Mandarin) | Onsite | Pasay
- directions_car Metro Manila
- work Full-time
About the position
Work Arrangement: Onsite during probationary period (6months), Hybrid upon regularization (3 days onsite, 2 days WFH) Pasay Office Shifting Schedule Requirements: At least HSK 4 proficiency in Mandarin with certification At least 2 years of experience in Service Desk, IT Support, or Infrastructure Support operations. Responsibilities: Provide technical support via ServiceNow, leveraging knowledge base articles to resolve user issues. Troubleshoot workstation, LAN, and application performance problems. Act as a liaison between L1, L2, and L3 support teams to ensure timely resolution. Maintain and update support documentation and SOPs. Conduct root cause analysis and escalate unresolved issues appropriately. Deliver high-touch support to VIP users with professionalism and discretion.Place of work
Talent Job Seeker
Metro Manila
app.general.countries.Philippines
Metro Manila
app.general.countries.Philippines
About the company
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Job ID: 10506620
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