German Speaking Customer Advisor (on-site)

About the position

Are you a fluent German speaker with a passion for world-class service? Are you ready to build a career in one of South Africa's most beautiful coastal hubs? We are looking for vibrant, communicative, and solution-oriented individuals to join our Online Retail Project in Umhlanga, KwaZulu-Natal . In this role, you will be the voice of a leading global e-commerce brand, ensuring that every customer journey is seamless, professional, and positive. The Opportunity This is a full-time, fully on-site position based in our state-of-the-art offices in Umhlanga. You will work within a multicultural team, supporting German-speaking customers across Europe. Whether you are an experienced customer service professional or a motivated individual looking to break into the international business services sector, we provide the training and platform for you to succeed. Key Responsibilities Customer Support: Handle inbound queries via phone, email, and live chat regarding orders, deliveries, returns, and payment processes. Problem Solving: Investigate and resolve customer issues with a focus on "first-contact resolution," ensuring a high level of satisfaction. Product Knowledge: Stay up-to-date with the latest retail trends, platform updates, and promotional campaigns to provide accurate information. Data Integrity: Accurately log all customer interactions in our CRM system to help improve the overall shopping experience. Brand Ambassadorship: Maintain a professional, friendly, and helpful tone that reflects the premium values of our retail partner. What We Are Looking For Linguistic Proficiency: Minimum B2 level in German and B2 level in English (both written and verbal). Education: Matric/Grade 12 certificate or equivalent. Experience: Prior experience in retail, hospitality, or a call center environment is a definite advantage but not a requirement . We value attitude and potential. Tech Savvy: Ability to navigate multiple systems simultaneously and type with speed and accuracy. Soft Skills: Strong empathy, active listening skills, and the ability to remain calm under pressure. Reliability: A commitment to working full-time on-site in Umhlanga. Relocation & Support Package We make moving easy! If you are applying from outside of KwaZulu-Natal or from abroad, we offer a comprehensive relocation program: Flight Tickets: One-way flight to Durban for you to start your journey. Initial Accommodation: 20 days of provided accommodation to give you time to find your permanent home in the city. Visa Support: Full assistance with work visa applications and documentation for eligible candidates applying from outside South Africa. Benefits & Growth Competitive Salary: A market-leading basic salary with language premiums. Health & Security: Comprehensive Health and Life Insurance coverage for all permanent employees. Career Pathways: We prioritize internal promotion. You will have access to leadership development programs, coaching, and international opportunities. Modern Workspace: Work in a high-tech environment located in the heart of Umhlanga's business district, close to Gateway Theatre of Shopping and the beach. Rewards: Regular performance-based incentives, team-building events, and "employee of the month" recognition. Diversity and Inclusion We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or orientation.

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