Customer Service Representative - Fremont Area

About the position

Customer Service Representative | Fremont, MI Salary Range: $40,000 - $60,000 depending on experience Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Fremont seeking experienced Customer Service Representatives. The Opportunity We are collaborating with manufacturing firms in Fremont that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals. Key Responsibilities Process customer orders, quotes, and returns accurately within the ERP system. Respond to inquiries regarding product specifications, availability, pricing, and order status. Coordinate with production, logistics, and quality control departments to resolve customer issues. Investigate and resolve customer complaints related to product quality, delivery, or service. Provide accurate lead times and delivery schedules based on manufacturing capacity. Maintain detailed customer records and communication logs. Offer basic technical support and product usage guidance for manufactured goods. Recommended Qualifications Proven experience in a customer service role, preferably within a manufacturing or industrial environment. Strong verbal and written communication skills with the ability to explain technical product information clearly. Familiarity with manufacturing processes, product specifications, or supply chain operations. Demonstrated ability to resolve customer inquiries, complaints, and technical issues efficiently. Proficiency in using CRM software and ERP systems for order management and customer data. Bonus Qualifications Familiarity with manufacturing processes or industrial products. Experience with ERP systems (e.g., SAP, Oracle) for order management or inventory. Understanding of supply chain logistics or shipping procedures. Ability to interpret technical documentation or product specifications. Job Titles That Should Apply Customer Service Representative, Customer Service Agent, Customer Support Specialist, Customer Care Representative, Client Service Representative, Help Desk Agent, Contact Center Agent Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

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