Customer to Cash (CTC) Senior Manager | Shared Services (Competitive Pay!)

About the position

Work Setup: Monday to Friday - Onsite, Dayshift Location: BGC, Taguig Industry: Shared Services Key Responsibilities: Lead and manage end-to-end Order to Cash processes, including credit management, billing, master data, and cash application. Drive process standardization, automation, and continuous improvement initiatives across O2C. Ensure accurate, timely, and compliant billing, collections, and cash application. Manage and develop a high-performing team, providing coaching, mentoring, and performance feedback. Collaborate with business units and stakeholders to resolve escalations and improve customer experience. Monitor key performance indicators (KPIs) and implement action plans to meet or exceed targets. Support ERP enhancements and O2C transformation projects. Maintain robust governance, SOPs, and process documentation. Qualifications: Bachelors degree in Finance, Accounting, Business Administration, or related field; advanced qualifications are a plus. Proven experience in end-to-end Order to Cash processes within a Shared Services or BPO environment. Strong expertise in billing, credit management, master data, and cash application. Strong analytical, problem-solving, and process improvement skills. Advanced proficiency in ERP systems (SAP preferred) and Microsoft Office. Excellent stakeholder management, communication, and influencing skills. Experience driving automation and digital initiatives within finance operations is highly desirable.

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